{"id":17063,"date":"2025-09-11T13:58:52","date_gmt":"2025-09-11T11:58:52","guid":{"rendered":"https:\/\/www.phase-6.de\/help\/?post_type=ht_kb&#038;p=17063"},"modified":"2025-09-11T15:25:47","modified_gmt":"2025-09-11T13:25:47","slug":"warum-werde-ich-auf-die-web-app-statt-in-die-mobile-app-geleitet","status":"publish","type":"ht_kb","link":"https:\/\/www.phase-6.de\/help\/knowledge-base\/warum-werde-ich-auf-die-web-app-statt-in-die-mobile-app-geleitet\/","title":{"rendered":"Warum \u00f6ffnet sich die phase6 Web-App statt der Mobile-App?"},"content":{"rendered":"\n<p>phase6 verwendet in vielen Prozessen sogenannte <strong><em>Tiefenlinks<\/em><\/strong>. Diese sorgen daf\u00fcr, dass Nutzer:innen je nach verwendetem Ger\u00e4t optimal weitergeleitet werden.<br>Beispiel: Eine Nutzerin mit einem iPad wird automatisch in den App Store gef\u00fchrt, kann die App installieren und wird nach dem Start direkt eingeloggt.<\/p>\n\n\n\n<div class=\"wp-block-ht-block-toc is-style-rounded htoc htoc--position-wide toc-list-style-plain\" data-htoc-state=\"expanded\"><span class=\"htoc__title\"><span class=\"ht_toc_title\">Inhaltsverzeichnis<\/span><span class=\"htoc__toggle\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\"><g fill=\"#444\"><path d=\"M15 7H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><path d=\"M15 1H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1zM15 13H1c-.6 0-1 .4-1 1s.4 1 1 1h14c.6 0 1-.4 1-1s-.4-1-1-1z\"><\/path><\/g><\/svg><\/span><\/span><div class=\"htoc__itemswrap\"><ul class=\"ht_toc_list\"><li class=\"\"><a href=\"#htoc-warum-klappt-die-weiterleitung-zur-phase6-app-nicht\">Warum klappt die Weiterleitung zur phase6-App nicht?<\/a><\/li><li class=\"\"><a href=\"#htoc-so-k-nnen-sie-den-user-agent-berpr-fen\">So k\u00f6nnen Sie den User-Agent \u00fcberpr\u00fcfen<\/a><\/li><li class=\"\"><a href=\"#htoc-l-sung-desktop-website-anfordern-deaktivieren\">L\u00f6sung: \u201eDesktop-Website anfordern\u201c deaktivieren<\/a><\/li><\/ul><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-warum-klappt-die-weiterleitung-zur-phase6-app-nicht\">Warum klappt die Weiterleitung zur phase6-App nicht?<\/h3>\n\n\n\n<p>Damit die Weiterleitung zuverl\u00e4ssig funktioniert, wertet phase6 den sogenannten <strong><em>User-Agent<\/em><\/strong> aus, der \u00fcber den HTTP-Header \u00fcbermittelt wird. Wenn sich phase6 stattdessen in Ihrem Browser auf dem Mobilger\u00e4t \u00f6ffnet, liegt das oft daran, dass Ihr <strong><span style=\"text-decoration: underline;\">User-Agent falsche Ger\u00e4tedaten \u00fcbermittelt<\/span><\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-so-k-nnen-sie-den-user-agent-berpr-fen\">So k\u00f6nnen Sie den User-Agent \u00fcberpr\u00fcfen<\/h3>\n\n\n\n<p>Auf Webseiten wie dieser k\u00f6nnen Sie den User-Agent Ihres Ger\u00e4ts anzeigen lassen:<br>\ud83d\udc49  <a href=\"https:\/\/51degrees.com\/developers\/user-agent-tester\">User-Agent-Tester von 51degrees<\/a><\/p>\n\n\n\n<p><strong>Beispiel iPhone:<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>User-Agent: Mozilla\/5.0 (<strong>iPhone; CPU iPhone OS 18_6 like Mac OS X<\/strong>) AppleWebKit\/605.1.15 (KHTML, like Gecko) Version\/26.0 Mobile\/15E148 Safari\/604.1<\/code><\/pre>\n\n\n\n<p><strong>Beispiel mit aktivierter Option \u201eDesktop-Website anfordern\u201c:<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>User-Agent: Mozilla\/5.0 (<strong>Macintosh; Intel Mac OS X 10_15_7<\/strong>) AppleWebKit\/605.1.15 (KHTML, like Gecko) Version\/26.0 Safari\/605.1.15<\/code><\/pre>\n\n\n\n<p>In diesem Fall erkennt phase6 nicht, dass Sie ein Mobilger\u00e4t verwenden \u2013 und leitet Sie deshalb in die Web-App um.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"htoc-l-sung-desktop-website-anfordern-deaktivieren\">L\u00f6sung: \u201eDesktop-Website anfordern\u201c deaktivieren<\/h3>\n\n\n\n<p>So schalten Sie die Option auf dem iPhone\/iPad aus:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li id=\"htoc-einstellungen-ffnen\"><strong>Einstellungen<\/strong> \u00f6ffnen<\/li>\n\n\n\n<li id=\"htoc-safari-ausw-hlen\"><strong>Safari<\/strong> ausw\u00e4hlen<\/li>\n\n\n\n<li id=\"htoc-ganz-nach-unten-scrollen-und-desktop-website-anfordern-anklicken\">Ganz nach unten scrollen und<strong> \u201eDesktop-Website anfordern\u201c<\/strong> anklicken<\/li>\n\n\n\n<li id=\"htoc-option-deaktivieren\">Option <strong>deaktivieren<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Danach k\u00f6nnen Sie den Einstieg \u00fcber den Browser erneut durchf\u00fchren und werden zuverl\u00e4ssig an die phase6 App weitergeleitet.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\"><\/figure>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2030-1-scaled.png\"><img loading=\"lazy\" decoding=\"async\" width=\"471\" height=\"1024\" data-id=\"17069\" src=\"https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2030-1-471x1024.png\" alt=\"\" class=\"wp-image-17069\" srcset=\"https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2030-1-471x1024.png 471w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2030-1-138x300.png 138w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2030-1-768x1670.png 768w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2030-1-23x50.png 23w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2030-1-706x1536.png 706w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2030-1-942x2048.png 942w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2030-1-28x60.png 28w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2030-1-46x100.png 46w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2030-1-scaled.png 589w\" sizes=\"auto, (max-width: 471px) 100vw, 471px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2029-1-scaled.png\"><img loading=\"lazy\" decoding=\"async\" width=\"471\" height=\"1024\" data-id=\"17070\" src=\"https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2029-1-471x1024.png\" alt=\"\" class=\"wp-image-17070\" srcset=\"https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2029-1-471x1024.png 471w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2029-1-138x300.png 138w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2029-1-768x1670.png 768w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2029-1-23x50.png 23w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2029-1-706x1536.png 706w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2029-1-942x2048.png 942w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2029-1-28x60.png 28w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2029-1-46x100.png 46w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2029-1-scaled.png 589w\" sizes=\"auto, (max-width: 471px) 100vw, 471px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2026-2-scaled.png\"><img loading=\"lazy\" decoding=\"async\" width=\"471\" height=\"1024\" data-id=\"17071\" src=\"https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2026-2-471x1024.png\" alt=\"\" class=\"wp-image-17071\" srcset=\"https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2026-2-471x1024.png 471w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2026-2-138x300.png 138w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2026-2-768x1670.png 768w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2026-2-23x50.png 23w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2026-2-706x1536.png 706w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2026-2-942x2048.png 942w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2026-2-28x60.png 28w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2026-2-46x100.png 46w, https:\/\/www.phase-6.de\/help\/wp-content\/uploads\/2025\/09\/IMG_2026-2-scaled.png 589w\" sizes=\"auto, (max-width: 471px) 100vw, 471px\" \/><\/a><\/figure>\n<\/figure>\n","protected":false},"excerpt":{"rendered":"<p>phase6 verwendet in vielen Prozessen sogenannte Tiefenlinks. Diese sorgen daf\u00fcr, dass Nutzer:innen je nach verwendetem Ger\u00e4t optimal weitergeleitet werden.Beispiel: Eine Nutzerin mit einem iPad wird automatisch in den App Store gef\u00fchrt, kann die App installieren und wird nach dem Start direkt eingeloggt. Warum klappt die Weiterleitung zur phase6-App nicht? Damit&#8230;<\/p>\n","protected":false},"author":6,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_yoast_wpseo_canonical":"","_yoast_wpseo_opengraph-title":"","_yoast_wpseo_opengraph-description":"","footnotes":""},"ht-kb-category":[],"ht-kb-tag":[143],"class_list":["post-17063","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_tag-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>phase6 Help Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.phase-6.de\/help\/knowledge-base\/warum-werde-ich-auf-die-web-app-statt-in-die-mobile-app-geleitet\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"phase6 Help Center\" \/>\n<meta property=\"og:description\" content=\"phase6 verwendet in vielen Prozessen sogenannte Tiefenlinks. Diese sorgen daf\u00fcr, dass Nutzer:innen je nach verwendetem Ger\u00e4t optimal weitergeleitet werden.Beispiel: Eine Nutzerin mit einem iPad wird automatisch in den App Store gef\u00fchrt, kann die App installieren und wird nach dem Start direkt eingeloggt. Warum klappt die Weiterleitung zur phase6-App nicht? 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